163 High Street
Our professional team specialise in offering a wide variety of high quality, freshly cut flowers. We create beautiful arrangements that appeal to all tastes and styles, combined with a friendly personal service. The gift shop has everything from vintage jugs and unusual glassware to doorstops and chic candle holders. For something special and a little different, we have many unique handmade, one-off gifts. www.woodsflorist.co.uk
We now have all your floral Christmas needs in stock...beautiful door wreaths, table centres, plants and seasonal flowers...just call to place an order or pop in to see us.
On the strength of an glowing review on Touchlocal by a reviewer claiming to be a customer named "Leah M." I chose this florist on Valentine's day. It turns out I made a very big mistake. A little research reveals that Leah M corresponds to the name and initial of the proprietor. You work it out... I ordered a simple bunch of a dozen pink roses, for which I stung for 40 pounds plus 4 delivery (to a very local address). Not too bad I thought, given Valentine's is heyday for all florists. However, I saw the flowers that had been delivered in the afternoon with my own eyes that very same evening. Instead of a dozen there were 11 (which could have been human error), the majority of which were already cracked and brown at the edges (which is plain bad product). As a customer paying 40 quid I expect to be provided reasonable quality, not to be palmed of with ragged leftovers just because it's a 'phone order. In this instance service I received definitely did not achieve the standard I thought I was paying for.
Gulraj Rijhwani - 11/04/2011 | report this review
In response to Gulraj R review....We are extremely sorry that you had a problem with your Valentines flowers, we take any form of complaint very seriously. Woods florist pride ourselves in delivering only the freshest flowers available at all times. All orders are treated equally whether made over the telephone internet or in person. Woods florist only learned of your grievance with us via these reviews, we welcome you to call us here at the shop and we will do our very best to put this situation right. As we would have immediately, had we been given the opportunity at the time. Once again Woods Florist offer our sincere apologies that our flowers did not meet your expectations on this occasion.
Leah Mullis - 25/03/2011 | report this review
I have just purchased my 3rd bouquet of flowers from Wood's florist in Epsom and am very happy with the quality of the flowers, the manner of the staff in the shop and their customer service standards are second to none. Upon very short notice they went out of their way to deliver flowers for the birthday of a very forgetful son's mother. I can thoroughly recommend Wood,s as I have already and will continue to do so.
Aaron Simms - 22/03/2011 | report this review
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