Excellent

Having suffered the trauma of the fatal blue screen, I asked a local IT company to recover the data from the hard drive of our laptop. After nearly a week, I was told they could not recover anything and was referred to a company with a London address, based in Wales. The forum reviews were dreadful and very frightening; given the valuable database I was hoping to recover. I spent a long time researching alternatives and was impressed with the reviews for Xytron Data Recovery on both this site and others. I was, however, concerned that they were also based in Wales! After speaking to Richard Cuthbertson and being assured there was no connection, I agreed to send my hard drive for recovery. I can reassure anyone in the same position that you can absolutely rely on Xytron Data Recovery to provide a service second to none. They were honest throughout the process - even warning me that because the local IT company had left my hard drive running for a week, it had reduced the possibility of recovery. Their communication was excellent and I was always able to speak to someone with expert knowledge - without being kept waiting. I initially spoke to Richard on 30 August (Tuesday) and he arranged collection of my hard drive by courier the next day. By 2 September (Friday), I was emailed a zipped folder containing details of all the files that could be recovered, including our vital data file. I was also provided with a fixed price quote, if I wished to proceed, which I was delighted to. On 5 September (Monday), the courier delivered the old hard drive and a passport drive, loaded with all the data files, which have now been successfully restored. Xytron are by no means cheap; but they are fantastic value for money and provide a level of customer service that is almost unheard of nowadays. If you are reading this in the hope of finding a trustworthy solution for your data recovery, I cannot recommend them highly enough.

Herschel Santineer - 09/09/2011 | report this review