horrible, horrible, horrible

Totally inept service - booked a holiday with them needing them to cater for many young people who were travelling with us - they got all the details wrong despite countless calls to have the information changed. When I got to the hotel, they had no knowledge of some of the members of our party being on the booking - after much trouble we got everyone rooms - when we checked out they said they still had no knowledge that some of our members were saying (still can't workk that one out) then charged us £550 for the 'extra' rooms. When we got back to the UK, we complained - 6 months later, we are still hearing that it is 'under investigation' - basically they don't want to give us the money back so they are hoping that we give up...I would strongly advise against booking with them as I 'stupidly' thought that travel agents were suppposed to take the hassle out of booking a holiday...

jacob whittingham - 25/01/2013 | report this review