888 Reptiles
Pet Shops and Supplies in Daventry
Great Central Way
Woodford Halse
Woodford Halse
Daventry
Northamptonshire
NN11 3PZ
Contact Numbers
About
We are one of the largest online reptile shops in the UK. Stockists of a vast range of reptile products including live and frozen food, also high quality captive bred animlas. All available to buy online.
Reviews
Avoid like the plague - 888 Reptiles aka Daventry Comedy Club
Absolutely useless company. I made an order for 11 items and chose express delivery (1-3 working days). On the third day I had to call only to be told some of the items I ordered were out of stock. If this was the case why was I allowed to add them to my basket? Why did 888 not contact me? Anyway, I asked for the items they did have in stock to be sent to me. They finally sent me 5 of my items two weeks after my order was placed. After countless emails trying to find out when I can expect the rest of my order, which they never reply to, I finally had to raise a dispute with PayPal. Amazingly 888 finally responded! They offered me a partial refund, but not for the delivery fee, so I refused obviously. They then agreed to refund the delivery costs also which I accepted. Now they have gone quiet again. PayPal say they will try to resolve the dispute within 30 days. No doubt 888 will sit on the refund until the last minute. Needless to say I will never order anything through this joke of a company again. Whilst they do have good prices for certain F10 products I suggest you only order through them if you don't mind waiting indefinitely for it to be delivered and you don't mind being continuously ignored. I made the mistake of reading the reviews but not heeding them. For the sake of a few quid go through a good company. Try Blue Lizard, Internet Reptile, or better still Amazon (if it's sold and dispatched by them). Ignore this review at your own risk. *Update 20/05/16 Following my last review I tried today to contact 888 Reptiles regarding my refund. I sent 5 emails, no response. An automatic reply is sent stating 'If your email is of a more urgent nature or regarding an order you have placed with us please call us on 01327 262 888 and we will gladly help'. Their 'customer service' line is apparently open from 11am to 3pm. I called them between 1.32pm and 3.14pm 184 times! Not answered once. Are you seriously thinking of ordering from these guys?!
Alpay Rifat - 21/05/2016 | report this review
Avoid for livestock!
I recently ordered a pair of lizards from 888. When I phoned a few days later to enquire, they told me the female of the species cannot be obtained, so I changed the order to a different species they said was readily obtainable and delivery was arranged for the next week. However, a day before delivery it was cancelled since they could again not find the lizards. They promised to let me know when they received new stock, but 3 weeks after paying them I was still waiting. I then cancelled my order and requested a refund, which was only given after I called to enquire 10 days later. Afterwards I ordered the same lizards from Reptiles Plus and they were delivered within a few days. No comparison!
Albert Lang - 18/09/2012 | report this review
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