big mistake

Steer clear of these cowboys. I arranged for shipping of excess baggage to Canada over the phone and was given a £10 discount that later disappeared from the online invoice. The courier who collected didn't even give me a receipt nor did allfreight confirm delivery. They added on insurance that I didn't ask for, fobbed me off when I asked for a refund and it didn't cover the damage to my baggage. There were additional charges in Canada nearly as high as the original shipping charges that they failed to mention. They were never any good at replying to emails or phone calls and when I complained they stopped responding entirely and blocked my access to the online invoice. I've been trying to deal with them through the BAR and Financial Ombudsman Service and they're just making up lies now. I'll probably be starting legal proceedings in the near future. I wouldn't recommend them to my worst enemy.

don diego - 21/04/2011 | report this review