Chavtastic NOT Fantastic

When I called and arranged for the estimation it was very professional however when the guy came to do the estimation alarm bells should have rang, however as a friend said they had used before I decided to go ahead and use this company for my carpets, upholstery and curtains. I ended up with a stained carpet in my front room, floor tiles in my entrance room cracked, the man destroyed the texture and appearance of my dining room settee, He was useless, late and very unprofessional! Smoking what I believe to be an illegal substance on my front lawn, brought his girlfriend along in uniform but the obvious displays of affection proved they weren't just 'Colleagues' - I cant describe what I witnessed!, I am mortified with the level of service received, they owner who I believe goes by the name of 'Mr Hewlett' was rude and obnoxious upon receiving my complaints, denied ever delivering any work on my property and used every swear word in the English vocabulary towards me, It was more like 'chavtastic' than 'fantastic' to the service level I received. The behaviour of both when the work was being delivered was diabolical, I ended the work a day early as I couldn't go on. What kind of people run and maintain an business and don't even know the first stage of customer service or service level agreements Its ridiculous, I am now in the transition of reporting them to BBC watchdog as a rogue trader

gillian roone - 12/02/2016 | report this review