Big Motoring World Service Centre
Car Dealers (Used) in Snodland
Big Motoring World Service Centr
Vantage Point, Snodland By Pass
Snodland
Kent
ME6 5SL
Contact Numbers
Landline: 01634 2... 01634 244 211
Social
Opening hours
Monday to Sunday: 24 hours
Key Services
About
Why Choose Us
Through 20 years of hard work and dedication, Big Motoring World has established itself as the country's largest independent pre-owned BMW car specialist. Over £8 million has been invested in development, combined with offering customers the finest in car sales and after care services, which has seen Big Motoring World grow from strength to strength. This expansion is set to continue this year, with the site set to grow to a fleet of nearly 1,000 cars.
Our premises is conveniently located just outside of West Malling on the A20 and is easily accessed from the M26, M20 and M25. Here you will discover a range of over 550 prestige pre-owned BMW's in group stock that offer the very best in comfort, style and most importantly main dealer quality at low prices. Big Motoring World reviews each car across the four sites quickly and effectively, to find the perfect car which suits your individual needs.
Our friendly sales team have a wealth of knowledge and experience and are dedicated to the cause, with our onsite Service Centre and MOT Station also manned by a professional team of technicians. Using the latest specialist tooling and diagnostics equipment, Big Motoring World offers a wide selection of products including parts, tyres and upgrades.
Big Paint, Aylesford, is a specialised part of the company which offers a complete body shop package. Whether it's a small scratch or dint, wheel refurbishment or even a full re-spray, Big Paint has got it covered. You will see from our video how BIG we really are and with our huge amount of choice, why would you choose to go somewhere else?
Big Motoring World – Big enough to cope, small enough to care.
BMW Servicing & MOTs in Kent
Looking for great value car servicing? We are specialists offering car services at great prices. We pride ourselves on our excellent service and our trained mechanics will be happy to answer all of your questions regardless of your vehicle make or model. Call us today for a great deal on your next car service.
Courtesy cars are available, please state if you would like one in the additional details area.
Reviews
Why you should avoid big motoring world
Why you should avoid big motoring world at all costs! Their adverts are not true listings for the actual cars you are buying but are for newer models! The manager confirmed this to me and said this is how all cars are sold across the industry. This is not true any previous cars I have bought have always had what was listed on the advert and not adverts for newer models of the car. Adverts are meant to be for the specific car that is being sold! Cars are not checked before selling and have potential safety issues! Their staff are rude and once they have your money they do not care. Zero customer service skills. Pay the little extra and go elsewhere for peace of mind. Read on for more details. To start with we made an appointment to go and view a car we found on auto trader. The car had everything we wanted and the price was good. We went to West malling and on arrival it was very busy. We was seen by someone after a 15 - 20 minute wait who said they are still with a customer and would we like to go and look round the cars and they would find us when they were finished. We agreed by this time it was about 7.00pm. About 7.30pm the salesman came and found us and we had decided to buy the car we originally found. We took it for a test drive (short drive) and all seemed fine. We went in to make the payment and listen to all the sales talk even though we expressed we wasn't interest and would not be buying any. After going through everything and watching videos we had to wait again for someone to come and take our payment. Finally we had to wait to see someone to tax the car. This is a very long winded process! After nearly 3 hours we was ready to go. We had to arrange to go back the next day to pick up the spare key and other paperwork as they are kept at a different sites. Which is ridiculous so two trips just for the car and than the paperwork and keys! On the drive home (around 20 miles away) the car seemed fine until we got on the motorway and there was a loud noise near the wheel. Due to the time we got home we had to wait until the morning. I took the car to a garage to be checked and they said it was the wheel bearing. They also said the break pads were below the legal limit. And a switch was broken inside the car. The car didn't come with any car mats either! I went home and rang BMW who tried to pass us off to the warranty company but we said no you will need to fix this. We had heard horror stories were people were sent to garages than the warranty wouldn't pay out and then they were left with huge bills. After a lot of back and forth the following week we arranged to drop the car off to Snodland, what we thought would just be with them for a day or two. On the drive down to them on the motorway again. The steering went on the car completely. I could not turn the wheel, I had my 9 month old baby with me and to say I was terrified was an understatement! I somehow managed to make the last bit of the trip with great difficulty. On arrival around 7.30pm we was greeted by a rude young man who said drop of were until 6.00pm and we would have to come back tomorrow morning. We had agreed with a manager prior to this that we could drop it off later due to our work commitments! Due to what had happened on the journey down there was no way I was driving the car back home and told him this was agreed and I'm leaving the car here. He seemed to be annoyed but agreed we could. There's no communication between staff at all. We asked him to inform someone of the steering problem. We called the next morning to informing them of the steering, surprise surprise the man hadn't passed the message on! They said all the work would be carried out and the steering problem was due to some part seizing up and would be changed. They had the car for a week! We had to keep calling for updates! When we got the car back it was dirtier than when we drop it off! A quick clean would of been a nice customer service touch as this is normally done as standard! On the advert for our car both online and the advert on the car window screen the car was listed as having DAB. This was a selling point for us as the signal were we live is not good. On checking the car didn't have this so I queried this with BMW the day after we bought the car. I was met with so many poor excuses, one was we should of checked before buying. My argument is both adverts stated it had and the salesman confirmed the car had. The second excuses was their adverts are generic and newer models have DAB. My argument is I haven't bought the newer model the model I bought was advertised as having it so I would expect the car to have it. After so many emails and calls going over the same thing and us still being blamed, even though their advert was incorrect they said they would fit an aftermarket unit. I declined this as I do not want another screen stuck to my dashboard. I paid £18,000 for a car that was advertised, confirmed and sold as having the DAB system so this is what should be offered. I contacted trading standards who advised that if the advert is advertised as having the DAB it should have it. Under the consumers rights act the car is not as described and this is now a breach of contract. They said BMW had 3 options. 1 - install what was advertised - they declined 2 - do I price reduction for the price of the unit - they declined 3 - reject and take the car back - they declined even though this is the law Consumer rights have forwarded this on to trading standards as they have had many similar complaints with BMW. I have also contacted watchdog. BMW have declined all the above so we will now have to seek legal action against them as they are breaking the law. My advice is don't go through what we have gone through with them. We made 5 round trips up to them in total. We did not receive one apology for any off the problems! They do not follow the rules or the law. I did read reviews on them before buying the car from trust pilot but check other review pages and that's why you will find out exactly what this company is like. UPDATE: they said they will refund me now on the condition I delete all my reviews and sign a disclosure. I have declined to do this as it is blackmail. I have also now reported them to ASA for false advertising. I now understand why reviews are mainly positive as BMW report your review (lie and say you haven't bought a car from them to get the negative review removed) just beware of this company. UPDATE 2: my review is 100% truthful with emails to back up everything! Big motoring world have tried reporting me to trustpilot with false claims saying I am not a genuine buyer. I have now supplied all receipts and emails to back up everything in my review. It's disgusting the way this company operates and outright lies!
Danielle Kehoe - 09/09/2017 | report this review
Zee was great
Really impressed with this place. From the minute we walked through the door we were guided through the process of buying with ease. Soon introduced to Zee, he inspired us with confidence for both the car & the company without applying the usual sales pressure seen elsewhere. He never rushed us, listened attentively & seemed to genuinely want us to have a positive experience. He certainly achieved this. On picking up the car yesterday, we found the same level of helpful, friendly service from everyone we encountered. Thank you to all, especially Zee!
Katie Dalaman - 17/10/2014 | report this review
Very good overall experience!
Very good overall experience with Big Motoring World! The volume of cars they have at their sales site is crazy- and the ones I looked at were great!! Friendly staff who seemed very happy to help.
Barry Tucker - 14/10/2014 | report this review
All round enjoyable experience
The site was nicely laid out which made it easy to find what we were looking for. Sales rep really knew what he was doing and was a great help. The collection site was clean, tidy and very pleasant. Staff there were great too. All-round enjoyable experience with Big Motoring World.
Kelly Christopher - 13/10/2014 | report this review
Professional staff
Courteous front desk staff! Professional staff at the collection (service centre) will definitely recommend more people to big motoring
Kevin Dayes - 07/10/2014 | report this review
Very professional- Sites are lovely!
I visited Big Motoring World not too long ago and was very impressed by the staff and the sites. Everything was very professional and the sites looked great. Very modern and comfortable. Staff will help you in anyway they can and are very approachable and friendly. I have recommended Big Motoring World to my family as its a great place to go and buy a car.
Susan Flegg - 23/09/2014 | report this review
Very happy! Great overall experience
Very happy with the overall experience I had with Big Motoring World. Everyone was friendly and polite and the cars looked fantastic. Salesmen gave good amount of space and collection staff made sure they could help in anyway possible. The BMW I bought from Big Motoring World looks and runs great. Couldn't say a bad word about Big Motoring World.
Louisa Fuller - 22/09/2014 | report this review
Great experience all in all
Great experience with Big Motoring World. Everything was great and a very quick process. Never known buying a car to be so easy, laid back and simple. Staff where great, no hassling or pushing you to buy a car unlike most other car dealers. Very happy and have recommended Big Motoring World to our family and friends.
Larna Dover - 20/09/2014 | report this review
Very happy with the service and the cars
Very happy with the service I received from the staff at Big Motoring World, they was happy to help me every way they could, including giving me maps and directions to the nearest petrol garage and post office to tax my car. When I come back after taxing my car, the new car was ready and looking wonderful. My car runs great and I couldn’t say a bad word about Big Motoring World. Very good.
Harry Stringer - 20/09/2014 | report this review
Enjoyable experience
Couldn't fault Big Motoring World at all. I have just bought a BMW from them and it's my dream car. Everything is brilliant and the staff at the site I bought my car from was also excellent. My car is in amazing condition and was such good value for money! My car even came with a spare key which I wasn't expecting as they are all used. Fantastic and I had a very enjoyable experience.
Ella Geering - 17/09/2014 | report this review
Super impressed!
I was super impressed with how helpful the staff were. I can be an awkward customer at times and did have 1000 questions to ask but they were all very helpful and patient.
Russell Yeoman - 16/09/2014 | report this review
Great company
Great company! Very impressed with the customer service and the amount of cars Big Motoring World hold.
Mark Tolley - 12/09/2014 | report this review
Very quick and simple- overall very happy
I purchased a car from Big Motoring World about a month ago and I am very impressed. The amount of cars at the sales site is absolutely outstanding and everyone who I spoke to was also happy with their experience. The staff were friendly and the whole process was quick and simple. No waiting about for unnecessary reasons like you might find at other car dealerships. Overall I am very happy with my car and the experience I had with Big Motoring World was great.
Sandra Cooper - 11/09/2014 | report this review
Great Service
Wow what a Great selection of vehicles, great staff, great value, great service, great facilities, and I purchased a great value BMW, I will recommend to family & friends
Roger Philpott - 11/09/2014 | report this review
Very Happy
I recently purchased a BMW from Big Motoring World Group and was very happy with the outcome. The service in received was great and the car is in great condition. Overall very pleased that I chose to buy my car from them and I will be recommending.
Laura Cullen - 03/09/2014 | report this review
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We offer these services
- Parts
- Service
- Finance offered
- website
We offer these payment methods
- Cash
- Cheque
- Delta
- MasterCard
- Maestro
- Visa
- PayPal
- Bank Transfer
Testimonials
Sales process was good and easy, the sales person explain all of the options to me. This made me feel at ease straight away, after i had purchased my vehicle, they gave me a info sheet on what to do next, which I found very helpful. When I came to collect the car from Sophie, she knew her job very and make it a quick and easy process for me, when I got my car the valet was outstanding. I was told about these guys from a family member, I would recommend to the rest of my family and friends too...Great Service.
MR P O'HARA LJ07***
Sales process was straight forward, throughout the sale they explained everything to me and kept me informed. I was unsure about going to a large supermarket for my new car purchase, but boy am I glad I did, they took care of everything and it was as easy as possible. Bargain price too - I would HIGHLY recommend!
MR J CHAPMAN AV58***
Testimonials are added by the business owner and are not independently verified.
