blue concept training are Conflict Management Training Specialists. Conflict management skills for when it matters... Retain your customers, resolve isses successfully and stay safe. Conflict training, Lone worker safety training, conflict resolution training and conflict resolution within teams.

How to keep Housing Association lone workers safe.

How to keep Housing Association lone workers safe.Your responsibility under the Law With the introduction of The Corporate Manslaughter and Homicide Act in 2007, there is now a practical, moral and legal imperative for organisations to protect their workers.The ProblemThe effect of even the threat of violence on workers can be extreme. It can lead to stress, anxiety and depression as well as a sense of failure and a loss of confidence. In turn, this can lead to stress-related health problems and sick-leave. Working days lost due to stress or depression in 2006/7 cost UK employers over £1 billion.*Legally, a lone worker should not be put at any greater risk than any other employee. It is the employer's duty to assess the risk to their staff and take appropriate measures to reduce it. An employer who has failed to take account of a foreseeable risk can be deemed to be negligent, with the cost of an investigation into a physical attack running into tens of thousands of pounds and potentially being prevented from trading..* 56% of those in the NHS, Local Government and Housing Associations have experienced aggression at least once in their careers (approximately 10% of these experienced physical aggression).TrainingLone worker training has been identified by the Health & Safety Executive as one of the most effective solutions to keeping workers safe.Blue concept training have been working with employers since 2002 to train their staff to manage their safety more effectively. The training combines practical lone worker strategies with conflict management skills. www.conflict-training.org/lone.htmOne of the unique aspects of the training is that we recognise that many of our course participant's have been working in a lone worker role for many years. During the course we utilize this depth of experience and look for what aspects of their current practice already keeps them safe. As trainers we work with the group and avoid ‘talking at them'. www.conflict-training.org/lone.htm

Training managers benefit from a free package of added value training products

Our clients get more value to the poundblue concept take the risk out of training procuerment so that training managers can buy with 100% confidence.In the current climate it is more important than ever to get the very best value out of training. However interestingly many of our clients continue to invest in training their workers because they understand that their people development must not be the victim of budget cuts. In fact many of our clients have increased their training programme so that their workers are equipped and well motivated. Many training managers recognise that as customers get squeezed their behaviour becomes more volatile and therefore staff need finely honed skills. Blue concept training are pleased to announce our ‘New Client' package that includes:FREE: Consultation and conflict management training needs analysis (usually £195)FREE: Client centred course development. (usually £105)FREE: 12 months e-mail support for all participants (usually £14.99 pp)This great package and our innovative industry guarantee that means that you have nothing to risk and everything to gain.Available now to all training managers