Very bad customer service

The length of time taken was way beyond (many weeks!) the estimate, there was a lack of communication, the wrong customer was referred to instead of me and when complete, there were missing and substandard parts. I couldn't get through on the phone, my emails were not responded to quickly and recently have not been responded to at all. When the calipers were returned, some parts are missing and others have been replaced with substandard parts. I was left with the car unable to use these calipers for almost two months before they arrived - despite only standard parts being required. I still can't use them as I now have to source the missing/substandard parts myself due to the lack of any help from the company in resolving these issues. I know that issues happen and that sometimes things take longer for a variety of reasons. When that happens communication is critical to managing expectations and stopping a situation going bad. All it takes is a phone call, or a response to an email to explain honestly what the situation is. Even with the issues I've had, the parts that I need to source are relatively cheap, I'd even fit them myself. Why can't they resolve the issue, rather than have a dissatisfied customer?!

Richard Taylor - 09/04/2016 | report this review