poor reliabilty lately

I have been using this firm for years but over the past week they have lt me down. I will be trying to find a new taxi firm, I mainly use them fro work I only go a short distance, but this should be beside the point, last night they made me late for work, I rang at 7.30pm as meant to be in work for 8pm in stead of them saying they where bust the automated service said they would be with me in 5 mins, I think you should pre warn your customers if you are running so late behind so they can make other arrangements it was a Monday night no football was on so don't really no how you where running so far behind, in the end we are talking 8pm when I should of been in work I rang a black cab, a little bit more expensive but was with me in a few minutes, don't think it fair treating your regular customers this way, maybe you don't have enough staff working I really didn't find out the answer

diane robinson - 23/09/2014 | report this review