Utterly deplorable customer service

If you are the owner of this business, to describe it as incompetent is an understatement. Utterly useless. If you are considering buying online from this company, take the time to heed the dreadful reviews and gamble your time away waiting for an item you’ve paid for, but is not actually in stock. This company seem to consider they are doing you a favour by sending something out 2 weeks after the purchase date; they have no comprehension of what Customer Service is or means. After 3 phone calls to these incompetent misfortunates, I was given a refund instead of them sending the item I bought, as they obviously considered my attitude towards them regarding my purchase, made in goodwill, of an out-of-stock item, without any update from the company whatsoever, to be out of sorts with their ethic. To think, that I had considered, at one point, in buying a set of clubs from these fools, I’m SO glad I didn’t. They don’t deserve your hard earned money. Leave well alone. To the owner – you need to invest time and effort in a LIVE purchase system. I would never have wasted my time and money if I knew an item was out of stock in the first place. No updates, no phone calls, sweet FA in terms of service. What a waste.

Graham Appleton - 18/01/2022 | report this review