Direct Motors J28

When we viewed and collected our car from Direct Motors J28 it looked shiny and presentable. A quick inspection, though, showed that some essential items were missing and there were some badly touched in scratches which hadn’t been attended to. The dealer seemed credible and pleasant so we accepted that he would send on the missing items as soon as he had sourced them. Many phone calls later, on an almost weekly basis, and nothing has arrived. In the first few weeks, bits of interior started to come away from the car and wander around while we were going along. Bits of trim came away from the doors. In just a matter of weeks we have had to have a wheel bearing and the front pads replaced at considerable cost. This despite the car being “serviced” by the dealer. It would appear that all this dealer had done was get the car valeted and put it in the showroom. But even that wasn’t done all that well, as we later found the cup holders full of grime. We would have saved a lot of time and money if we had bought privately and got the car valeted at the local car wash. And we’d have cleaner cup holders. Overall, then, a dispiriting, time consuming and unpleasant experience. Can't do zero stars.

disappointed really - 25/07/2013 | report this review