Please do not waste your money!!

I wish I could award lower than 1 star!! Absolutely dreadful! Once I had paid my deposit to this agency, phone calls weren't returned, and emails weren't replied to. I eventually managed to speak to my DJ a few days before my party and found out he had a booking a 2.5 hour drive away right before mine! On the night, AN HOUR after he was supposed to turn up to my party, and 30 MINUTES before my party was due to start, he eventually called to say he was delayed a couple of hours as he had broken down and waiting for the AA. I was told they had no-one to cover for him and that I should just play background music until he got there. It was 7pm, I had guests turning up at 7.30pm, he told me he was in Dorset waiting for the AA and then had a 2.5 hour car drive to get to me once he had been towed home. I told him not to bother, as what is the point of a DJ turning up to a party at 9.30-10pm?? When I complained the next day, the agency not only were argumentative and rude, they told me that it was MY CHOICE to cancel as the DJ had told me he would be with us eventually!!! They also refused to accept any responsibility, or apologise for ruining my night, saying that the contract is with the DJ not them. I asked to complain to the DJ, but they refused to give me his number, and said they would ask him to call back. Guess what?? He didn't!! PLEASE don't waste your money and have your night ruined too!! The irony is their slogan stating that you have to pay extra to get the best......There was absolutely nothing good about them from start to finish, I strongly advise you to avoid them at all costs.

Louisa Baker - 24/10/2016 | report this review