Owner needs a Customer Service course!

Let me start by saying, we have used Garden Feathers for a number of years, even bought birds from them, the girls are very knowledgeable and we’ve never had a problem, until today! Today we experienced disgusting customer service. We booked our birds in to board, paid deposit, wrote down names and colours of each bird, talked to staff about who can be let out with who, she even made notes. We all knew four birds were coming to board, until today! We went today to drop off birds as agreed, to be told a mistake had been made, as they only thought two birds were coming in and I’d need to pay double. This isn’t just a few pound, but £90! I showed her the sheet where I wrote all four names down etc, but she didn’t know what to do, so went off to get the owner. He returned saying the price was for two cages, I agreed two cages with two birds in each, as I and his member of staff wrote down. With no apology of his staff members mistakes, he said “so we don’t get into an argument, I would suggest you don’t board your birds here”. What lovely customer service, firstly no apology, and secondly couldn’t even speak to me, totally ignored anything I was saying then just stared at me. So Sunday afternoon with four birds to find boarding and going on on holiday tomorrow.

Victoria Fenton - 01/08/2021 | report this review