Mrs

I picked this local company as I thought they were going to be reliable. Firstly, I had my boilder serviced, the timer still appears to not be working, which was ticked as being checked on the service sheet. After attmpting to use this facility a few weeks later, I telephoned to be told it was not their responsibility. I received a quote to repair another section on my boiler and duly returned this, booking it to be repaired on 20th December 2010, I was asked to telephone the week before to request the parts, when I called Mrs. Butcher said that she had already done this and that the parts had arrive. On 20th December, a day that I had taken off work, I received a phone call to say that one of the parts had not been received! After not hearing anything further two days later, I had to phone Mrs Butcher to ask what was happening. She said that the parts were being posted and that she had booked my repair in for 11th jan 2011. I work shifts, this may not be a convenient day for me, I am appalled by the lack of competence and communication, and unfortunately there appears to be no compensation for the complete lack of service and efficency. I would not recommend this company to anyone else in the future, indeed I will be advising others to use plumbers elsewhere.

jean Howell - 22/12/2010 | report this review