Beware!

I’ve should read negative reviews about that company before I decided to use them. Unfortunately my experience was very similar to them. Few months ago I needed urgently restore data from my hard drive- gentlemen called Andrew (who runs the place), told me that he can do it, within couple days- all sounded easy and straight forward. In couple days when I called to ask for update, I got response that he has not started looking at it; I’m not the only one customer with voice like I’m bothering him too much. I decided to give it go- as needed files urgently and I did not believe at that time that anyone can be so irresponsible. In 7 days, nothing has been done, I kept calling- got same answer; he promised to call back and never did.... On direct question- do you actually know how to do it? He answered yes but than told me doesn’t know when it’ll happen. Took hard drive back as after 7 days days there was 0 progress and deadline was not established. At the end got it sorted with other company within 2 days. Did not have any problem and it was straightforward operation. Andrew you provide unprofessional service and have wrong ideas about customer service and let people down without any shame!

Polina D. - 08/08/2016 | report this review