delivery of my fathers ashes

ABSOLUTELY DISGUSTING SERVICE! MY FATHER PASSED AWAY IN JANUARY THIS YEAR BUT LIVING IN BRISTOL I NEEDED HIS ASHES CURRIED TO ME. LONGHURST PROMISED THAT THEY WOULD PACK AND DELIVER THE ASHES WITH THE UPMOST CARE, HOWEVER WHEN I RECEIVED THEM NOT ONLY WAS THE CARDBOARD URNE COMPLETELY DENTED AND BROKEN THEY ALSO HAD NOT PACKAGED IT IN THE SECURE BOX AND PACKAGING IT SHOULD OF COME IN BUT IN A TINY BIT OF BROWN PAPPER NO WAY SECURE ENOUGH TO TRANSPORT PRECIOUS ASHES THEREFORE MEANING THE CONTAINER, AND PAPPER HAD RIPPED AND TORN ON THE JOURNEY WHICH MEANT THAT ALREADY A DISTRESSING AND UPSETTING MOMENT WAS MADE EVEN WORSE BY HAVING MY FATHER ASHES PORING FROM EVERY HOLE INTO MY HANDS AND ON TO THE FLOOR. THIS IS NOT JUST A PIECE OF CROCKERY ONE CAN REPLACE...I THEN HAD TO SPEND A GOOD PART OF AN HOUR TRYING TO RESCUE WHATEVER I COULD OF MY DADS AHSES OFF THE FLOOR... VERY DISTRESSING!!!! HAVING CALLED THEM TO COMPLAIN THEY APOLOGISED AND PROMISED TO FIND OUT EXACTLY WHAT HAD HAPPENED AND TO GIVE ME A CALL BACK THE NEXT DAY...A WEEK AND A HALF LATER I STILL HAD NOT HEARD ANYTHING SO I LEFT SEVERAL MESSAGES ASKING FOR SOMEONE TO GET BACK TO ME AS I STILL HAD NOT HEARD ANYTHING! A WEEK ON AND STILL NOTHING. IT IS ONE THING IF SOMEONE MAKES A MISTAKE AND SOMETHING LIKE THIS HAPPENS ALTHOUGH IT SHOULD NOT, BUT I THINK IT IS TOTALLY DISGUSTING HURTFUL AND DISRESPECTFUL TO THEN NOT EVEN GET BACK TO SOMEONE(AS PROMISED) TO OFFER ANY KIND OF FURTHER APOLOGY OR EXPLANATION!!!!! CAN'T BELIVE SOMEONE COULD BE SO CALLOUS!!!!!!!!,DEFINITELY WOULD NOT RECOMMEND THEM IM A MILLION YEARS FAR FROM IT!! APPALLING!!!!

maia richmond-hughes - 30/05/2012 | report this review