Responsibility for primary care complaints:

Responsibility for primary care complaints management, previously undertaken by primary care trusts, transferred to NHS England on 1 April 2013. Therefore the complaints procedures have changed.

Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice manager, can contact NHS England using the following details:

NHS England, PO Box 16738, Redditch, B97 9PT. Tel: 0300 311 22 33 email: england.contactus@nhs.net

All the relevant information regarding existing complaints, including files (electronic and hard copy), have been passed to NHS England - London Region complaints team who can be contacted at NWLCSU.CBLondonComplaints@nhs.net or 020 3350 4500.

Patients who have a comment or complaint about a hospital, mental health or community trust should contact the provider directly.

If you have a comment or complaint about any other local health service provided by Ealing Clinical Commissioning Group, please send an email to BEHH.complaints@nhs.net or phone 020 8795 6771 or 020 8795 6754.

Welcome to NHS Ealing Clinical Commissioning Group:

NHS Ealing Clinical Commissioning Group is responsible for buying health services including community health and hospital services for people in Ealing.

We are made up of local GPs and health professionals so are well placed to know which services people need when they are not well.

Using this website you can find out more about us, our board and board meetings, our policies and publications and latest news.

If you can't find what you need or have something to say about your local health services, then please contact us