Appauling

If I could give less than one star I would! I phoned up to find out about a pair of shoes and whether they had the right size in stock. The lady I spoke to on the phone was helpful and polite. Unfortunately on arriving at the store the following day I was greeted by loud music playing and after a few minutes of loud talking someone came out and asked if they could help. The young lady was well presented. She went looking for the shoes and came out with completely the wrong size even though on the phone the day before I had checked three times as we needed an outsize pair for very narrow feet. The young lady then said she was going to measure and announced that it was indeed the size I stated over the phone and went looking again in the stock room. After a lot of giggling she returned saying they had nothing suitable. I have to admit I got cross as we had driven some way for the shoes they had claimed to have in stock and said exactly that to the young lady at which point an older lady came out and verbally attacked me. Apparently my saying I was "cross and not happy to have driven all that way for nothing" was my being verbally abusive. She was very rude and aggressive for someone who works in a children's shoe shop and I do hope that others who take children there don't get the same treatment that I did or at least don't get verbally attacked for no reason or worse one of the children get that treatment.

Pippa Jones - 10/09/2011 | report this review