Tedious Experience & Poor Service

I took my Dyson upright cleaner to 'Standish Domestics' for repair. it had an intermittent fault(stop/start). Dropping off at this shop is really tricky as there is *nowhere* to park except x2 yellow lines right outside. I was promised a call once the fault had been traced... Hearing nothing after a couple of days I rang - was told it needed a new armature/motor. Cost of repair £75. I said go ahead... again heard nothing and had to chase up. On collection the shop assistant didn't know what work had been done but said it must have been 'serviced' - (not very convincing) We tried it out at home - after 1 minute running it was dead again. Back to the shop (According to the guy "It must be a loose wire" ) Again no call back and I call in and pick up the machine...Get back home, it runs (finally) but we find the main filter is missing (good job we checked!) Ring the shop.... "oh yes here it is on the desk- I'll drop it round".... Two days later, still no sign of the filter so bought new ones off ebay. Conclusion: Expensive, Dubious repairs, Poor Service and altogether far too much bother. I won't be wasting any more time there in future.

R Harvey - 05/09/2013 | report this review