Poor Plan Furniture

Starplan provide standard fitted bedroom furniture. However, where Starplan Furniture excel, is in their treatment of customers. In their delivery of a replacement drawer, they: were the only vehicle unable to make it 200m up the street during the whole of the winter (on the day of delivery, a next door neighbour moved house and the bins were emptied) missed the drawer from a rescheduled delivery delivered the wrong drawer size, when delivery was rearranged again didn't bother to turn up at all Starplan do not not feel that it is necessary to give customers a delivery time - you have to wait in all day, regardless, “if it's on the van it will be delivered!”. Feeling a little aggrieved under these circumstances, you may wish to complain, - don't bother. As there is no centralised complaints system you are forced to discuss problems with branch staff. Unfortunately, the Stoke on Trent branch find that the best way to deal with an upset customer is to insult, accuse of lying, and generally offend. I have given up on the drawer front. The costs of waiting in for a poorly disorganised company, who have possibly the worst customer care I have come across, far outweighs the benefit of a perfect bedroom. Dealing with Starplan is like playing Russian Roulette. Things may go well, but do you want, or need the uncertainty?

Caroline , Derby - 22/03/2011 | report this review