Supaglazing Ltd
Limited Company Registration Services in Rochester (Kent)
Knight Road
Rochester
Kent
ME2 2AU
Contact Numbers
Landline: 01634 7... 01634 718 351
Mobile: 01634 7... 01634 727 406
Landline: 01634 7... 01634 727 406
Reviews
Fab from start to finish
Really good service, would use again.
O W - 19/11/2020 | report this review
Piss poor after care
Happy to take the money but not happy to del with any issues hencewith
Mr Smith Smith - 27/05/2016 | report this review
Happy...so far
We had our quote for 4x new Windows and a front door. Pleased with the quote and work started a couple of days after the surveyors had measured. Upstairs installation went well. When they went to fit the downstairs outside sills the fitters found that the surveyors had measured incorrectly. This wasn't too much of a problem and a new correct one was brought out within a few hours. The door was fitted a few days later. Problems were minimal, we couldnt have window boards indoors but a call to the office and money was knocked off of the bill. The fitters came back a couple of times to make good walls etc. My only complaint is that the locks don't seem to work on most of the Windows. A bit of a security risk so I'm going to email the office and hope they will sort. We are pleased with the Windows and door, they look great. A 100% better than the last shabby installation by Anglian who we would not touch with a barge pole again. Superglazing fitters were Excellent!
Lynda Bacon - 21/03/2015 | report this review
cannot fault the overall service - thank you
Right from the sale thru to completion it was all smooth running, our flat is now the smartest on the block! Neighbours now interested in quotes! Booking was simple and quick, fitters neat, tidy and polite, we'd have absolutely no hesitation in recommending to family and friends. When we get a house we'll be back!
Rich H - 20/01/2015 | report this review
DO NOT USE, WARNING
Having spent a little under £4000 nothing but issues. 1. Turned up with a cracked window pane. Fitted anyway and had to remake 1. 2. Fitted the new pane once it arrived upside down. 3. Fitted the incorrect privacy glass from what was ordered flowers not droplets (This was blamed on a printing error in the brochure). This was changed a week later. 4. No sealant put around the outside/exterior of the windows allowing water to seep in. 5. Inside the window sealant used not adequate, after 3 times of trying to rectify we still have cracks all around the windows. 6. Old concrete removed from the corner of the downstairs windows, re filled in with approx. 3 inches of sealant. The above are the better bits. Since installing the French door at the back of the property (Whilst doing so ripped the wallpaper in the lounge and stuck it back down with sellotape hoping we would not notice meaning the wall needs re papering) it has dropped on 4 occasions (Superglazing came back out 3 times to rectify and adjust). The 4th time I could not understand it so called in a friend to take a look (Who owns his own building company)The reason the door is droping :- The old frame was removed and 2 courses of brick work was removed with it. The new door frame which was put in was half as thick as the original wooden one. The bricks have been placed back on top on the frame and held in place with sealant. The brick work was not re set, not re pointed, overhanging the new frame and no lintel put in. The wall is now collapsing and sitting onto of a bowed plastic frame. Not to mention the door is not shutting properly. After the recent rain, the door is leaking along with water coming in from the sealing from where the brickwork is not set and un pointed. I have been quoted £300 to put right from my friend, but unsure if the door has permanent damage due to the bow in the centre. £700 quote from another local building firm. I called Supaglazing on 6 (Six) occasions where I was told, the manager (Steve) is busy. We have text him and left him messages. We have left notes on his desk. I have tried another 3 times to phone Michael Booth who is on every occasion in a ‘meeting’ and shall call me back. The receptionist are beyond useless and not once in the 6 occasions I had a call back over a week period or 3 times today. Had 1 phone call to send someone out to look at the damage caused last week, have not heard back since after viewing and taking pictures. I have also sent a email including pictures of the damage, this has gone un answered. So with handing over my little under £4000, I would like to say thank you to Supaglazing. To do this to a family with a new born baby and a toddler in tow and to anyone else for this matter is shameful. I have contacted FENSA and all other authorities including watchdog and rough traders as it seems I am not alone with having issues. I have tried for weeks to be reasonable but enough is enough. I am shocked to see some positive comments about this lot. I have no choice but to contract a company to repair the damage caused. Is shall seek to reclaim this with all receipts kept. Shameful trading.
GARY MOORE - 08/08/2014 | report this review
Awful customer service
I had all windows replaced earlier this year and everything was fine. The installation people were very friendly and accommodating. Recently, two windows in separate rooms failed to work so I called Supaglazing to arrange an appointment. Two engineers visited on two separate occasions and diagnosed different issues however, the issue was not resolved until the third visit. I waited in on one occasion for an engineer who failed to turn up. I called the office the following day to advise them of this and spoke to a gentleman who was adamant he had called my land line to advise that the engineer couldn't attend. When I said I hadn't had a call from him, his tone changed and he became what I can only describe as aggressive accusing me of calling him a liar. He raised his voice and eventually hung up leaving me completely dismayed that a Client could be spoken to in such a way. Telephoned the office daily requesting an apology which I am still waiting for after 7 days. No one has called me back. Windows are average, customer service is terrible so avoid if you want a good all round service.
Jenna Thompson - 13/09/2013 | report this review
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