Worst customer service experience ever!

Went there today 20/1/15 with my daughter to redeem two Groupon vouchers. You'd think we were asking for free haircuts! The blonde hairdresser took the vouchers off me, said "Oh there are two of you, she'll be an extra £12 because her hair is over 12 inches long but you should get a refund off Groupon. I said that I would pay the extra money as we'd travelled from Newport to get there (10 miles) and had taken time off work but she just handed me the vouchers back repeating that we should get a refund. Could have been worse, we could have actually had our hair done there, so perhaps we had a lucky escape. The place was cold and dingy, with an equally cold, unwelcoming customer service - the worst I've ever experienced. Would advise going anywhere else other than this place. How not to run a business!

Stella Giblin - 20/01/2015 | report this review